Three roof inspections later, the right guy finally fixed our problem.
There is no pan under the AC in the upstairs. There is now at least an overflow shut off valve.
Waiting while the cable people argue that those aren't their wires. Um, yes they are.
The county flatly telling me: we'll clean up the tree mess. I can tell you it will not be a year, but I cannot tell you it won't be a month before we get to it.
That the top of this pole was just taken down, and the cable box re-attached to the broken pole--brilliant.